Returns & Exchanges
At Neofollics Hair Technology, we stand behind the science of our products and want you to be fully satisfied with your hair growth journey. If you are not completely happy with your purchase, you can return your items within 30 days of receipt provided they are in their original, unopened condition.
Initiate Your Return
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization and the correct return address.
Pack Your Products
Securely place the unopened products in their original packaging to ensure they are protected during transit and include a copy of your packing slip inside the box.
Ship the Package
Send your package using a trackable shipping service of your choice; please note that customers are responsible for return shipping costs unless the product arrived damaged.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing